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Etusivu » Delivery conditions

Delivery conditions

General information (Östman Group Oy Ab, business ID: 2789342-7, address: Törmäniityntie 15 C 36, 02710 Espoo); sells products to businesses and adult individuals in the EU. These terms of delivery apply to orders placed for products in our online shop and to similar deliveries.

These terms and conditions are valid from 1.11.2022. We may unilaterally change our terms of delivery from time to time, so please check our terms of delivery each time you order products from our online store.

Products and product prices

The characteristics and prices of the products in the online shop are shown in the product description of each product. We reserve the right to change prices and delivery charges, so please check with us. prices in your shopping cart before you accept the order. The prices of the products include taxes, which will be indicated in the shopping cart and in the order confirmation.

Delivery charges

Any delivery costs that may be charged for an order depend on the product itself (e.g. weight, packaging) and the chosen delivery method and are automatically added to the total amount of the order. You can see the delivery charges (if any) for your order in your shopping cart before you accept the order.

Ordering and contract

You can order products on our online shop website by adding them to your shopping cart, confirming your order and paying for the contents of your shopping cart in the payment service. When ordering from our online store, you are required to have read and agreed to our current delivery terms and conditions. You understand that your order accepted and confirmed by us is, except to the extent that the right of withdrawal is mentioned below, binding and creates a contract with these Terms of Delivery between us.

Payment and payment methods

You can pay for your order using the payment methods described in the online shop and available in the shopping cart.

Order and payment confirmation

After a successful order, an order confirmation email will be sent to your email address, so please provide your email address and phone number when placing your order. The order confirmation will also confirm the payment method used.

If for some unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.

Delivery method

We will deliver your order using one of the delivery methods listed on our website, which you choose when placing your order.

Delivery time

Our most common delivery times to the EU are around 7-16 working days, depending on the order and delivery method. More specific times will be indicated in the product options.

Right of withdrawal and refund conditions

If you are a consumer, you have the right under Finnish consumer protection law to cancel your order by notifying us no later than 14 days after receipt of the goods or the last delivery or, in the case of regular deliveries, the first delivery.

The cancellation notice must be clearly stated, for example in our email below or in a written notice that you send with the returned goods.

The right of withdrawal applies only and accordingly, the products to be returned must be in their original packaging, unused and well packed for return.

If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after the cancellation notice is given to our Returns Address below. If necessary, the person returning the goods must prove that they were returned within the time limit, for example by means of a return receipt. The returning party must pay the costs of the return. These costs will not be reimbursed to the returning party.

When returning a delivered order, please include your name and contact details and your account number for a refund.

We will refund the money you have paid for the order without delay in accordance with the Consumer Protection Act.

Our return address will be on the shipping label.

Shipment check, error and problems

Please check the delivery as soon as you receive it. If a product is lost or damaged during transit, or otherwise does not match your order or is faulty, please notify our Customer Service as soon as possible and within 14 days at the latest, and we will agree how to rectify the fault. In consumer transactions, we comply with the mandatory liability provisions of the Consumer Protection Act.

Customer service

Our staff will help you with any questions you may have about your order. Please contact us, either by email or phone:

+358 50 344 0512

Ark. 9-16

Limitation of liability

Östman Group Oy Ab shall not be liable for any indirect or direct damage or any other damage related to the order, delivery or product or any of the above, except to the extent that a mandatory provision in the Consumer Protection Act or other mandatory law has provided otherwise with respect to the damage in question.


We aim to resolve any disputes regarding your order by agreement in the first instance, so please contact our Customer Service team in the first instance to settle the matter.

If a dispute over a commercial contract cannot be resolved by negotiation between the parties, the consumer can refer the matter to the Consumer Disputes Board( Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advisory Service of the Local Register Offices(